Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

The Times Square offers 652 units of permanent supportive housing to low-income New Yorkers, people living with HIV/AIDS, veterans, and chronically homeless individuals, including some with mental illness. The Center for Urban Community Services provides comprehensive onsite social services, and Breaking Ground coordinates property management services.

The Times Square is Breaking Ground’s flagship, supportive housing residence. When Breaking Ground acquired the building in 1991, The Times Square, a former grand hotel was transformed into the largest permanent supportive housing residence in the nation.

Reporting to the Building Director, the Maintenance Supervisor, I oversees the day-to-day building operations including all direct supervision of the maintenance staff. These activities directly support the residents and contribute to Breaking Ground’s overall mission of ending homelessness. This position directly impacts the quality of life of all tenants by providing a structurally safe, exceptionally clean, and highly maintained positive environment.

These buildings are the prominent buildings for Breaking Ground’s permanent housing portfolio. Additionally, they provide space for public and private events, fundraising and tours.

The Maintenance Supervisor develops a preventative maintenance plan, performs electrical, plumbing, mechanical, and general carpentry work. The Maintenance Supervisor assigns tasks and coordinates inspections with tenants, supervisors, peers, and related city agencies; and oversees maintenance of building systems through work orders, purchasing, and building inspections. The Maintenance Supervisor ensures the building maintains certificates of fitness.

The Maintenance Supervisor must reside on site and provide after-hours emergency coverage.

ESSENTIAL DUTIES AND RESPONSIBILITES:

Manage day-to-day building functions and supervise the maintenance and housekeeping staff
Manage 400+ units, older, 200,000 square feet+, building complexities that might include a complex building management system requiring training and ongoing maintenance; in-unit HVACs; duel-fuel boilers; complex heating systems; unit turnover complexities; and multiple commercial spaces
Ensure building is event-ready maintained
Oversee the maintenance contracts for multiple elevators and operate freight elevators
Manage building maintenance services and systems with contractors and supervisors
Coordinate, dispatch, and verify work performed both physically and via the work order system
Oversee work order system and unit-turn-over process
Assist with preparation of annual building-wide inspections conducted by DHS, DOH, DOB, FDNY, and other agencies
Address tenant concerns about maintenance via meetings or written notices
Respond to emergency calls and rectify existing conditions
Respond to summons, violations, and city complaints
Strategize to reduce violations and summons
Assist in preparation of annual budget and maintain budget for maintenance department
Maintain inspection logs for standpipe/sprinkler; maintenance logs; and all federal, state, and city regulations
Ensure building compliance with all building and health codes
Perform other duties as assigned

MINIMUM QUALIFICATIONS:

High School Diploma, GED, or Trade School Certification required
Minimum 5 years working in the building trades or related field
Minimum 2 years of supervisory experience
Previous experience using Maintenance Connection, or another Computerized Maintenance Management System (CMMS) system required
Taken supervisory and managerial training seminars preferred
Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams, and some property management programs like MRI Outlook
Basic skills in plumbing, electrical work, carpentry, and dry wall application
Required: current S-12 Fire Sprinkler, S-13 Standpipe, and S-95 Fire Alarm Systems Certifications
Preferred: F-07 and W-07 Fitness for Fire and Emergency Drill Conductor Certifications
If needed for the building, complete any required certifications within first six months of employment
Ability to read and understand basic floor plans
Ability to read and understand English
Ability to work with diverse population, including persons with mental illness and histories of homelessness

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Maintenance Supervisor I