Decision Information Resources, Inc.

As a small, African American owned business leading the design and implementation of research and evaluation studies since 1984, Decision Information Resources, Inc. (DIR) is committed to diversity, equity, and inclusion. By incorporating culturally responsive practices which identify and include both traditional and innovative methods, DIR offers unique perspectives and approaches that have proven especially effective in conducting research and evaluation, including primary data collection, with diverse populations and organizations. We have deep experience in formative and summative evaluation approaches, employing the latest qualitative and quantitative analysis methods. We also provide technical assistance to enhance the capabilities of program providers to collect and use data for performance measurement, program planning, and outcome analysis.

Mission Statement

To provide the highest quality research, evaluation, and technical assistance to guide others in making informed and equitable decisions.

Position Summary

Decision Information Resources, Inc. is seeking a motivated, detail-oriented and experienced individual to work as a bilingual (English/Spanish) Team Lead in our Houston call center. DIR is a research organization that, on behalf of federal, state and foundation clients, conducts surveys with a diverse range of respondents using a variety of modes, including computer-assisted telephone interviewing (CATI). As a CATI Team Lead you will be responsible for supporting CATI research projects, interviewer productivity, and CATI management.

Primary Responsibilities

Day-to day responsibilities will include, but not limited to:

Supporting CATI Research Projects

Serving as the CATI point of contact on survey research project teams
Testing programmed CATI surveys in English and Spanish
Providing assistance translating CATI survey documents into Spanish
Administering surveys in English and Spanish as needed to meet project goals

Supporting Interviewer Productivity

Training and certifying bilingual interviewers on survey research projects
Improving interviewer productivity through:

Monitoring and reporting on interviewer performance metrics

Providing feedback to interviewers on performance metrics

Identifying re-training needs and developing supporting instructional materials

Supporting CATI Management

Coordinating team building events and staff recognition programs
Supporting staff adherence to project protocols and company policies/procedures
Communicating changes in protocols and polices to interviewers in a timely and efficient manner
Preparing preliminary write-ups of policy and procedure violations
Performing other administrative duties as assigned by CATI Manager/Supervisor

Requirements

Must have college degree or equivalent work experience.

Key Competencies

Coordinate team building events and staff recognition programs.
Support staff adherence to project protocols and company policies/procedures.
Communicate changes in protocols and polices to interviewers in a timely and efficient manner.
Prepare preliminary write-ups of policy and procedure violations.
Perform other administrative duties as assigned by CATI Manager/Supervisor.

Typical Physical Demands and Working Conditions

Requires sitting, standing, and bending and a normal range of hearing and vision.

Decision Information Resources Inc jobs

Call Center Team Lead I Bi-Lingual (Spanish)